Refund policy

At NOXZY, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

7-Day Return Policy

You may request a return within 7 days of receiving your order if:

• The item is damaged, defective, or incorrect.

• The product is unused and in its original packaging.

• All original accessories, tags, and invoice are included.

• An unboxing (opening) video and clear photos of the product are provided. Claims submitted without an unboxing video and photos may not be eligible for return, replacement, or refund.

30-Day Money-Back Guarantee

Eligible returned products are covered by our 30-Day Money-Back Guarantee. Once we receive and inspect the returned item, your refund will be processed to your original payment method within 5–10 business days.

Non-Returnable Items

• Used or damaged products caused by the customer.

• Customized or personalized products.

• Gift cards.

• Clearance or final sale items.

• Products without an unboxing (opening) video and supporting photos.

How to Request a Return

To request a return, email us at support@noxzy.in with your order number, reason for the return, the unboxing video, and clear photos of the product. If your request is approved, we will provide the next steps.

For any questions, contact us:

Email: support@noxzy.in

WhatsApp: +91 7639730784